Story

A Customer Has the Right to Ask for a Free Table at ‘Her Friend’s’ Restaurant – But It’s Bad When I’m the Owner

I’ve seen my share of entitled customers over 15 years in the restaurant business. But nothing prepared me for the night Meghan waltzed in, throwing around a friendship with “the owner” to demand special treatment. If only she knew who was really taking her drink order.

The look on her face when I finally revealed myself? Priceless.

But I’m getting ahead of myself. Let me start from the beginning.

For illustrative purposes only.

My grandparents immigrated from Spain in the ’70s with little more than a dream and family recipes. They poured everything into a small corner restaurant that smelled like saffron and hope.

My parents took that foundation and expanded it, turning our humble eatery into a neighborhood staple. When they finally decided to retire, handing me the keys felt like inheriting both a legacy and a promise.

For illustrative purposes only.

I had my own vision.

I modernized the space with sleek lighting and comfortable seating, but kept the old family photos on the brick walls. I updated the menu while preserving our signature dishes.

Most importantly, I built an online presence that had people waiting weeks for reservations. Within three years, we became one of the hottest dining spots in the city.

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